Results from Independent Surveys

	Fact:	The average executive spends 17 minutes per day on hold. (Office Team survey)
	Fact:	The average business executive spends more than 60 hours per year on hold. (CNN survey)
AT & T Study
	Fact:	Over 70% of business callers are placed on hold or transferred.
	Fact:	The average hold time is over 30 seconds.
	Fact:	70% of people who are placed on hold, if faced with silence hang up after only a few seconds.
	Fact:	34% of the people who hang up do not call back.
	Fact:	94% of advertiser's budgets are spent to induce a call and only 6% is spent to handle the call when it comes.

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